Parents' service
Parent's service

Pregnant women or young parents often pose the question: How does that work? We are certain, we can answer your question.

Our parent service will be happy to help and can be reached at
+49 (0) 8374-934 222 or elternservice@toepfer-babywelt.de

Nutrition plan

Töpfer’s nutrition plan not only includes the latest scientific findings, but also the experience of highly qualified employees, most of whom are parents themselves. Please read here which nutrition is optimal for your baby in its respective stage of development.

Nutrition plan

Data protection

Privacy statement for this online presence and further information obligation details according to Art. 13 of the GDPR when collecting personal data from the data subject

This privacy statement (Version: GDPR 1.0 dated 23.05.2018) was prepared by:

Deutsche Datenschutzkanzlei Datenschutz-Office München [German Data Protection Solicitor’s Office, Data Protection Office Munich] – www.deutsche-datenschutzkanzlei.de

Data protection

We, Töpfer GmbH, are responsible for this online presence and, as provider of a teleservice, must inform you of the type, scope and purpose pertaining to the collection and use of personal data in a precise, transparent, understandable and easily accessible manner and in a clear and simple language at the start of your visit to our online presence. In doing so, it must be possible for you to retrieve the content of the notification at all times. Consequently, we are obliged to notify you of the personal data that is collected or used. The term “personal data” concerns all information that refers to an identified or identifiable natural person.

We place great value on the safety of your data and compliance with data privacy provisions. The collection, processing and use of personal information is subject to the provisions of the currently valid European and national laws.

In providing the following privacy statement, we wish to illustrate how we treat your personal data and how you can contact us:

Töpfer GmbH

Heisinger Straße 6
D-87463 Dietmannsried

Commercial Register No.: 441
Managing Director: Susanna Gabler

Telephone: +49 8374 934-0
E-mail: info@toepfer-babywelt.de

Our Data Protection Officer

You can contact our Data Protection Officer as follows should you have any questions:
Sven Lenz
Deutsche Datenschutzkanzlei – Datenschutzkanzlei Lenz GmbH & Co. KG
Bahnhofstraße 50, D-87435 Kempten
E-mail: lenz@deutsche-datenschutzkanzlei.de

  1. General

To improve understandability, no distinction is made between male and female persons in this privacy statement. All of the utilised terms apply equally for both sexes.
Please consult Article 4 of the EU General Data Protection Regulation (GDPR) for information concerning the meaning of the utilised terms such as “personal data” or the “processing” of this data. The personal data of the user which is processed within the context of this online presence includes inventory data (e.g. customer names and addresses), contract data (e.g. utilised services, names of clerks, payment information), use data (e.g. visited websites from our online presence, interest in our products) and content data (e.g. entries in the contact form). Here, the term “user” refers to all categories of persons affected by the data processing. For instance, this includes our business partners, customers, interested parties and other visitors to our online presence.

  1. Specific

Privacy statement
We guarantee that we will only collect, process, save and use your accrued data in association with the processing of your inquiries as well as for internal purposes and to provide services requested by you or in order to make content available.

Data processing principles
We only process personal user data in compliance with the relevant data protection regulations. The user data will only be processed provided that the following statutory rights apply:

  • In order to provide our contractual services (e.g. order processing) as well as online services
  • If processing is legally required
  • If you consent to this
  • As a result of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation and security of our online presence within the meaning of Art. 6 Para. 1 lit. f. of the GDPR, especially with regard to the range measurement, creation of profiles for advertising and marketing purposes as well the recording of access data and utilisation of the services of third party providers)

We would like to notify you of where the aforementioned the legal foundations are regulated within the GDPR:

Consent Art. 6 Para. 1 lit. a. and Art. 7 GDPR
Processing in order to perform our services and to implement contractual measures Art. 6 Para. 1 lit. b. GDPR
Processing in order to meet our legal obligations Art. 6 Para. 1 lit. c. GDPR
Processing in order to safeguard our legitimate interests Art. 6 Para. 1 lit. f. GDPR

Data transfer to third parties

Data is only transferred to third parties within the context of the statutory requirements. We only provide user data to third parties if this is necessary for contract purposes or on the basis of legitimate interests in the economic and effective operation of our business for instance.

Whenever we use subcontractors in order to provide our services, we take suitable legal provisions as well as technical and organisational measures in order to ensure the protection of personal data in accordance with the relevant legal provisions.

Data transfer to a third country or international organisation
The term third country refers to countries in which the GDPR is not a directly applicable law. Essentially, this refers to all countries outside of the EU / EEA.

Data is transferred to a third country or international organisation. In doing so, it is ensured that respectively suitable/appropriate guarantees are in place and that enforceable rights and effective judicial remedies are available to you.

A copy of the appropriate guarantees is available via the following links:

Storage period of your personal data
We comply with the principles of data economy and data avoidance. This means that we will only save your data that has been made available for us for as long as is necessary in order to fulfil the aforementioned objectives or as stipulated by the various storage periods intended by the legislator. If the purpose of storage ceases to apply or the respective deadlines have expired, your data will be routinely blocked or deleted in accordance with the legal regulations.

We have established an in-house company concept in order to ensure this procedure.

Contact
By contacting us via e-mail, telephone, fax or contact form, you consent to electronic communication. Personal data is collected when you make contact with us. The data recorded in a contact form can be seen in the respective contact form. Your data is transferred in SSL-encrypted form. The details that you provide are only saved in order to process the inquiry or for possible follow-up questions.

We would like to share the legal foundations for this with you:

Processing in order to perform our services and to implement contractual measures Art. 6 Para. 1 lit. b. GDPR
Processing in order to safeguard our legitimate interests Art. 6 Para. 1 lit. f. GDPR

We use software in order to manage customer data (CRM system) based upon our legitimate interests (efficient and quick processing of the user inquiries). We use this system in-house. Consequently, no data is forwarded to third parties.

We would like to inform you that e-mails can be read or altered manipulated whilst en route without authorisation or without being noticed. We would also like to inform you that we use software in order to filter undesired e-mails (spam filter). The spam filter may reject e-mails that are incorrectly identified as spam as a result of certain characteristics.

What are your rights?

  1. Right of access
    You have the right to access your saved information free of charge. On request, we will inform you of the personal data we have saved about you in writing according to valid law. This also includes the origin and the recipients of your data as well as the data processing purpose.
  2. Right to correction
    You have the right to arrange for the data we have stored to be corrected if it is incorrect. Here, you can demand a limitation of processing, e.g. in the event of a dispute in terms of the accuracy of your personal data.
  3. Right to block
    You can also arrange for your data to be blocked. To ensure that your data can be blocked at any time, it must be stored in a blocking file for control purposes.
  4. Right to deletion
    You can also demand the deletion of your personal data if no legal obligation is in place to retain the data. If such an obligation applies, we will block your data on request. If the respective statutory requirements stipulate this, we will also delete your personal data even in the event that you do not make a respective demand for this to take place.
  5. Right to data portability
    You have the right to demand the provision of personal data transmitted to us in a format that permits transfer to another body.
  6. Right to make a complaint with a supervisory authority
    You have the opportunity to contact one of the supervisory authorities responsible for data protection should you have a complaint.
    Bayerisches Landesamt für Datenschutzaufsicht (BayLDA) [Bavarian State Office for Data Protection Supervision]
    Promenade 27, D-91522 Ansbach
    Telephone: +49 981 53-1300
    Fax: +49 981 53-981300
    You can open the complaint form from the Bavarian State Office for Data Protection Supervision via the following link: https://www.lda.bayern.de/de/beschwerde.html
  7. Right to object
    You have the right to withdraw consent for the future use of your data for internal purposes at any time. In order to do so, simply send a respective e-mail to datenschutz@toepfer-gmbh.de. However, such a withdrawal of consent does not affect the legality of the processing steps that have we previously performed. The data processing concerning all other legal foundations such as contract initiation shall remain unaffected (see above).

Protection of your personal data

We take contractual, organisational and technical safety measures in accordance with the current state of technology to ensure that the provisions of the data privacy laws are observed and to protect the data that we have processed against random or intentional manipulation, loss, destruction and access by unauthorised persons.

In particular, the security measures include the encrypted transfer of data between your browser and our server. 128-bit SSL (AES 128) encryption technology is used for this purpose. It also includes your IP address.

Your personal data will be protected within the context of the following points (excerpt):

  1. Protecting the confidentiality of your personal data
    We have taken various admission, entry and access control measures in order to protect the confidentiality of your personal data that we have saved.
  2. Protecting the integrity of your personal data
    We have taken various forwarding and entry control measures in order to protect the integrity of your personal data that we have saved.
  3. Protecting the availability of your personal data
    We have taken various order control and availability control measures in order to protect the availability of your personal data that we have saved.

The utilised security measures are continuously improved in accordance with technological development. Despite these measures, the unsecure nature of the Internet means that we are unable to guarantee the security of your data transfer to our online presence. Therefore, all data transferred to our online presence takes place at your own risk.

Protection of minors
Persons who are yet to turn 16 may only provide us with personal information if their guardians explicitly provide consent to do so or if the persons are 16 or older. This data will be processed in accordance with this privacy statement.

Cookies
We use cookies. Cookies are small text files that are stored locally in the cache of your Internet browser. Cookies allow the recognition of the Internet browser. The files are used in order to assist the browser in navigating through the online presence and to enable the full use of all functions.

Our online presence uses: Browser cookies

User control of cookies
Browser cookies: You can set all browsers so that cookies are only accepted on request. A setting can be made to ensure that only cookies belonging to the site that is currently being visited are accepted. All browsers offer functions that enable the selective deletion of cookies. The acceptance of cookies can also be deactivated in general. However, restrictions in terms of the user-friendliness of the online presence may then have to be accepted.

Use of third-party cookies
Third-party providers also use [further] cookies on our online presence by playing editorial texts or advertising (third-party cookies). Third-party providers are also subject to severe data privacy provisions concerning the ability to obtain personal data.

Deactivating or removing cookies (opt-out)
All web browsers are able to restrict and delete cookies. Further information concerning this matter is available on the following websites:

Matomo web analysis service
We use the Matomo web analysis service software (https://matomo.org/) in order to collect and store data for marketing and optimisation purposes. Under a pseudonym, this data is used to create utilisation profiles and cookies are used for this purpose. The data collected using the Matomo technology (including the anonymous IP address) is transferred to our server and stored for use analysis reasons in order to optimise our online presence.

The information created by the cookie in the pseudonymous user profile will not be used in order to personally identify us and will not be merged with personal data concerning the bearer of the pseudonym. You can prevent the use of cookies and, consequently, participation in tracking if you do not agree to the storage and evaluation of the data arising from your visit to our Internet presence and would like to withdraw future consent.

In order to do so, you can set your browser so that you are notified about the enabling of cookies and are able to make individual decisions regarding their acceptance or the acceptance of cookies for certain instances or to generally reject them. Rejecting cookies may result in a restriction in the functionality of our online presence.

You have the option to reject the recording and analysis of data for marketing and optimization purposes. In order to do so, you can click on the following link in order to save the Matomo deactivation cookie in your browser.

“Set checkbox”: Your visit to this online presence is currently being recorded by the Matomo web analysis. Click here in order to withdraw consent to this.

MyFonts Counter web analysis service

We use MyFonts Counter, a web analysis service provided by MyFonts Inc., 500 Unicorn Park Drive, Woburn, MA 01801, USA. Based on the license terms, a page view tracking is performed which counts the number of visits to our online presence for statistical purposes and transfers this to MyFonts. In doing so, MyFonts records anonymous data.

The data is forwarded by activating the Java Script Code in your browser. In order to generally prevent the execution of MyFonts Java Script Code, you can install a Java Script blocker (e.g. www.noscript.net).

Where necessary, data is transferred to a third country or international organisation. In doing so, it is ensured that respectively suitable/appropriate guarantees are in place and that enforceable rights and effective judicial remedies are available to you.

A copy of the appropriate guarantees is available via the following links:

Further information regarding data protection and the utilised cookies is available online at: http://www.myfonts.com/info/terms-and-conditions/#Privacy

Use of Google Maps

We use Google Maps to illustrate maps and generate routes. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. In using this online presence, you declare that you agree to the recording, processing and use of the automatically collected data as well as the data that you provided (including the IP address) by Google, one of its representatives or a third-party. The terms of use for Google Maps are available via the following link:

https://www.google.de/intl/de/policies/terms/regional.html

Where necessary, data is transferred to a third country or international organisation. In doing so, it is ensured that respectively suitable/appropriate guarantees are in place and that enforceable rights and effective judicial remedies are available to you.

A copy of the appropriate guarantees is available via the following links:

Comprehensive details concerning transparency and choices as well as data privacy provisions are available in the data privacy centre at google.de: https://www.google.de/intl/de/policies/privacy/?fg=1

Newsletter
Personal data is recorded when you register for our e-mail newsletter. We use this data for internal advertising purposes in the form of your e-mail newsletter if you have provided explicit consent for this as illustrated below:

You can cancel the newsletter at any time via the respective link in the newsletter or by sending a respective message to us via e-mail toepferchen_reply@toepferweb.de. Once cancelled, your e-mail address will be immediately deleted from our newsletter mailing list and recorded in a block file in order to secure the cancellation.

The user behaviour is recorded under a pseudonym when performing the newsletter tracking. This concerns the following pseudonymous data: Recipients, recipients minus bounces, recipients in the queue, recipients skipped, unique cancellation rate, unique cancellations, bounce rate, bounces (of which hard and soft bounces), unique opening rate, unique openings, opening rate, openings, unique click rate, unique clicks, click rate, clicks, effective unique click rate, clicks for the segmentation of target groups.

We cooperate with an external service provider,
Inxmail GmbH, in order to supply the newsletter.
Wentzingerstr. 17
D-79106 Freiburg/GERMANY.

Your personal data is forwarded to Inxmail GmbH in order to send the newsletter and this company only uses your data according to our instructions.

Utilisation of RSS feeds
We use RSS feeds in order to consistently inform your of current topics.

RSS stands for “Really Simple Syndication”. It is an electronic message format. You require a so-called “RSS Reader” in order to be able to use the feed. Various RSS Readers are available for all operating systems. Some browsers allow the use of RSS feed without the need to install any further programs.

Forwarding of personal data for processing orders
We forward the personal data that we record to the commissioned transport company within the context of order processing if this is necessary to deliver the goods. We provide payment data to the commissioned credit institute within the context of payment processing.

Changes to our privacy policy
We reserve the right to occasionally adapt our privacy policy to ensure that it always corresponds to the current legal requirements or in order to implement changes to our services in the privacy policy. This could concern the introduction of new services for instance. The new privacy policy then applies for your next visit.

Trademark protection
Every company logo or trademark is the property of the respective company. Brands and names are purely stated for informative reasons.

  1. Russia-specific regulations
    The following applies for users located in Russia:
    The aforementioned services contained in our online presence are not intended for Russian citizens who live in Russia.
    If you are a Russian citizen living in Russia, you are hereby explicitly informed that all personal data that you make available to us via this online presence is entirely at your own risk and you assume sole responsibility for this. Furthermore, you declare that you will not make us responsible for any potential non-compliance with Russian laws.